– Cloudsmart’s Managed IT Services provides your business the flexibility to not only support your existing IT infrastructure but, enable its growth and development.
– It frees up internal technical resources to support workflow and core business improvements instead of password resets and workstation support.
– On call emergency support is available to you 24/7.
– Includes an 8-5 Live Helpdesk for your employee’s questions.
– We manage all Windows and Antivirus updates.
Cloudsmart’s Managed IT Services is powered by ConnectWise Automate, a powerful automation tool used to stop problems before they impact you.
As a MSP (Managed Service Provider) we are committed to using industry best practices to secure and maintain your hosted or physical IT infrastructure. Cloudsmart’s suite of tools allows us to easily do: Asset Management & Discovery, Windows & Third-party software patching, and 24×7 Monitoring for your environment.
Not seeing what you’re looking for? Not a problem! We are able to work with our customers to ensure the best compromise is met between expense and functionality. Please contact our sales team to find your solution with us today! firstname.lastname@example.org
Monthly Service hours are solely for all remote support, help desk calls and onsite technical support for the items detailed in this Agreement. Monthly allocations do not carry over from month to month. Service hours accumulate in 15-minute increments and begin after the initial 15 minutes for each support ticket. Service hours in this Agreement are not used for IT Projects, service changes/moves or installations of new equipment. Client must notify Cloudsmart of any additions or deletions to be made to this Agreement over the Term.
Help Desk requests will be addressed in priority order and our team will assist with remote action or a call back within 1 hour during business hours. On Call Support after hours is based on a 1 hour call back window followed by a mutually agreed plan of action to address the call.
Antivirus installed on all activity-contracted endpoint’s with in customer environment.